Caawiye Privacy Policy

Caawiye Privacy Policy - 

Effective: 08 October 2025 • Last updated: 08 October 2025

This Privacy Policy explains how Caawiye ("Caawiye", "we", "us", or "our") collects, uses, shares, and protects information when you use our website (caawiye.com) and the Caawiye mobile applications (together, the "Services"). By using the Services, you agree to the collection and use of information in accordance with this Policy.

1. Who We Are

Caawiye operates an online marketplace and delivery platform that connects customers with stores, restaurants, and delivery partners. If you have questions about this Policy or your data, please contact us at contact@caawiye.com.

2. Information We Collect

We collect the following categories of information when you use our Services:

• Account & Profile Information: Name, email, phone number, profile photo, and password or login tokens.
• Authentication Data: If you sign in with Google, Facebook, or Apple, we receive identifiers and basic profile details from those providers as permitted by you.
• Location Data: Approximate and precise location (when you grant permission) to show nearby stores, estimate delivery times, and help you set delivery addresses.
• Order & Transaction Data: Items ordered, delivery addresses, instructions, order timestamps, and transaction identifiers.
• Payment Information: We do not store full card details. Payments are processed by third‑party providers (e.g., WaafiPay). We may receive payment status, method, and tokens to confirm transactions.
• Device & Usage Information: Device model, OS version, app version, IP address, language, Firebase push tokens, crash logs, and diagnostic data.
• Communications: Messages you send to customer support, reviews, ratings, and other feedback.
• Cookies & Similar Technologies: On our website, we use cookies and similar technologies to operate and improve the Services.

3. How We Use Information

• Provide, operate, maintain, and improve the Services.
• Create and manage your account, authenticate logins, and prevent fraud.
• Process and deliver orders, including communicating with you, stores, and delivery partners.
• Show relevant search results, nearby stores, and accurate pricing and delivery estimates.
• Send service notifications (e.g., order status, security alerts) and, when permitted, marketing communications.
• Analyze performance, fix bugs, and enhance safety and reliability.
• Comply with legal obligations and enforce our terms.

4. Legal Bases (EEA/UK)

Where applicable, we process personal data under these legal bases:

• Contract: To provide the Services you request.
• Legitimate Interests: To secure and improve the Services, prevent abuse, and personalize content.
• Consent: For optional features such as precise location, push notifications, and certain marketing.
• Legal Obligation: To meet applicable laws and regulations.

5. How We Share Information

• Service Providers: Technology, hosting, analytics, customer support, and delivery enablement providers under contract.
• Stores & Delivery Partners: Information necessary to fulfill your order (e.g., items, address, phone, delivery notes).
• Payment Processors: To process payments and prevent fraud (e.g., WaafiPay). We do not receive or store full card numbers.
• Analytics & Crash Reporting: With Firebase and similar tools to understand performance and improve reliability.
• Legal & Safety: If required by law, or to protect rights, property, and safety of users and the public.
• Business Transfers: In connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.

6. Third‑Party Services We Use

• Firebase (Google): Firebase Cloud Messaging (notifications), Crashlytics (crash reports), and Firebase Core. See Firebase Privacy.
• Google Maps Platform: Maps, geocoding, and places search to power location features. See Google Privacy Policy.
• Social Login: Google, Facebook, and Apple Sign‑In for authentication, if you choose to use them.
• Payment Providers: Third‑party processors (e.g., WaafiPay) to process payments securely.

7. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.

8. Your Rights & Choices

• Access, Update, Delete: You may access and update profile information in the app. You may request deletion of your account and associated data from within the app where available or by contacting contact@caawiye.com.
• Permissions: You can control app permissions (e.g., Location, Camera, Notifications) in your device settings.
• Marketing: You may opt out of marketing emails by using unsubscribe links in those emails.
• EEA/UK: You may have rights to object to processing, request restriction, portability, or withdraw consent where applicable.
• California: We do not "sell" or "share" personal information as defined by the CCPA/CPRA. California residents may request access or deletion by contacting us.

9. Children’s Privacy

The Services are not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us for deletion.

10. Security

We implement administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

11. International Data Transfers

We may process and store information in countries outside your own. Where required, we implement appropriate safeguards for such transfers.

12. Cookies & Tracking

We use cookies and similar technologies on our website to provide core functionality, remember preferences, and analyze usage. You can manage cookies in your browser settings.

13. Account Deletion

You can request deletion of your account and data from within the app where available (e.g., Profile > Account > Delete Account) or by emailing contact@caawiye.com. We may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention, tax, and accounting).

14. Changes to This Policy

We may update this Policy from time to time. We will post the updated version here and revise the “Last updated” date. If changes are material, we may provide additional notice (e.g., in‑app notice).

15. Contact Us

If you have questions or requests regarding this Policy, please contact: contact@caawiye.com.

Privacy Policy – Caawiye Delivery Partner App

This privacy policy explains how Caawiye (“we”, “us”, “our”) collects, uses, discloses, and safeguards information about individuals who use the Caawiye Delivery Partner mobile application (“delivery partners”, “you”). This policy applies only to the delivery partner app. For information about the customer or merchant apps, refer to their respective policies.

• Information We Collect

  • Account and Identity: Name, phone number, email (optional), national ID details, profile photo, identity document images, emergency and compliance information submitted during onboarding or profile updates.
  • Employment & Financial: Zone assignments, active/inactive status, cash-in-hand balance, wallet transactions, payout history, settlement proofs, earnings, and order completion metrics.
  • Location: Real-time GPS coordinates and inferred addresses while you are marked active or tracking an order, recorded approximately every 10 seconds, plus route history linked to the order.
  • Device & Technical: Device identifiers (e.g., Firebase Cloud Messaging token), app version, operating system, and notification preferences.
  • Orders & Activity: Order IDs, timestamps, status changes, acceptance/decline actions, order proofs, delivered items, payment method indicators, cancellation reasons, performance metrics, and chat/message history with customers, support, or merchants.
  • Media & Documents: Photos uploaded as delivery proof, incident evidence, identity documents, or customer communications. The app does not capture video or access your personal files outside uploads you choose to provide.

• How We Use Your Information

  • Activate and manage your delivery partner account, verify identity, and maintain compliance with legal/contractual obligations.
  • Dispatch orders, provide real-time order tracking, calculate routes, and share your name/contact/location with customers and merchants for order fulfillment and safety.
  • Process payouts, reconcile cash collected, investigate discrepancies, and meet bookkeeping requirements.
  • Monitor service quality, detect fraud, enforce policies, respond to incidents, and handle dispute resolution (including reviewing chat transcripts and proof images when necessary).
  • Deliver in-app notifications, operational updates, and support communications.
  • Maintain security, diagnose technical issues, and ensure the app operates as intended.

• Legal Bases

  • Contract performance: operating your delivery account, dispatching orders, and settling payments.
  • Legitimate interests: fraud prevention, safety, service quality, support, and platform security.
  • Legal obligations: responding to lawful requests (e.g., tax or regulatory inquiries).
  • Consent: optional items such as email contact or photo uploads outside mandatory proof requirements; you can withhold optional information but that may limit features.

• How We Share Information

  • Customers and merchants receive your name, profile photo, order status, phone number, and real-time location during active deliveries.
  • Internal Caawiye teams, service providers, and infrastructure partners (e.g., hosting, analytics, messaging) access data as needed to provide the service under confidentiality obligations.
  • Regulators or law enforcement when legally required.
  • Business transfers, mergers, or restructuring where data may be transferred subject to similar safeguards.
  • We do not sell delivery partner data. Third-party marketing use is prohibited.

• Retention

  • Profile, ID, and compliance data: retained for the duration of your contract and as required by law (for example, anti-fraud or tax retention periods).
  • Location and order records: held for operational analytics, dispute handling, and compliance. Typical retention is a minimum of 6 years or longer if mandated by applicable regulations.
  • Chat and proof media: stored while the related order or investigation remains open plus any statutory period.
  • Upon account closure, data is archived or securely deleted when no longer necessary, except where retention is required to meet legal obligations.

• Your Choices & Rights

  • Manage profile information and identification documents within the app.
  • Switch to inactive status or log out to pause location tracking (tracking restarts when you mark yourself active).
  • Request access, correction, deletion, or portability of personal data by contacting Caawiye support. We may decline requests where we must retain data for legal or contractual reasons.
  • Opt in or out of optional communications via in-app settings, where available.
  • Uninstalling the app stops collection from your device but does not automatically delete server-side records; submit a deletion request for permanent removal where permissible.

• Security

  • We use transport encryption (TLS) to protect data in transit, access controls, monitoring, and secure storage practices.
  • Identity documents and financial records are restricted to authorized personnel and stored on compliant systems.
  • Despite safeguards, no system is fully secure; promptly notify us of any suspected unauthorized access.

• International Data Transfers

  • Data may be processed in countries other than your own (for example, where our servers or service providers operate). We implement safeguards consistent with applicable data-protection laws, such as contractual clauses or equivalent mechanisms.

• Children

  • The delivery partner app is not intended for minors. We do not knowingly onboard users under the age permitted by local law.

• Updates

  • We may update this policy to reflect changes in law, technology, or business operations. We’ll notify you via the app, email, or other prominent notice. Continued use after updates constitutes acceptance.

• Contact Us

  • Caawiye Privacy Team
    Email: privacy@caawiye.com
    Address: Caawiye, [insert office address]
    In-app: Use the Help/Support section to submit privacy requests.

By continuing to use the Caawiye Delivery Partner App, you acknowledge that you have read and understood this privacy policy. If you do not agree, please discontinue use and contact us to discuss account options.